How Cvent Helps Casinos Protect Their Patrons


A casino is a gambling establishment that offers a variety of games of chance and skill. It also provides entertainment, restaurants, and other facilities to make visitors feel comfortable. Casinos usually employ a combination of both physical and specialized security to keep their patrons safe from thieves, cheaters, or other criminal activity.

Using data to understand your audience is essential in casino marketing. For example, you need to know the demographics of your audience in order to target them with promotions and other content. However, demographics are not enough to create a deep understanding of your audience’s motivations and pain points. Consumers often trust other people more than they trust brands. They may listen to friends or family who have experience with a product, or they will read online reviews from strangers.

A casino’s security department is usually divided into two parts: a physical force that patrols the casino floor and responds to calls for assistance, and a specialized surveillance team. The specialized surveillance department uses cameras that cover the entire casino and are known as the “eye-in-the-sky.” Casinos monitor their game tables and machines for statistical deviations from expected results, which they can detect using a variety of monitoring techniques.

While the gaming floor is the focus of most casino operations, many casinos offer other amenities to attract customers and boost revenue, such as luxurious hotels, spas, event spaces, and restaurants. This type of branding is especially useful for attracting group business, such as conferences, weddings, and corporate retreats. To increase your chances of attracting these types of groups, use Cvent’s Competitive Ads to give your casino major exposure for relevant searches by event planners in similar areas or sister markets.